“Hello. This is Student.com. What can I help you with?” This is how we typically greet the students when they phone in. This summer, I worked as a booking consultant in Student.com, a UK-based company that helped students who are looking for overseas accommodation.
I mainly helped with processing the students’ application for housing. I was never considered as a good public speaker, and often froze when put into social situations or presentations. Customer service is an area that I never expected to engage in, but I took on this job position as a challenge for myself. I still remember how nervous I was when I dialled the first call to a student. I pictured the scene in my mind for a thousand times and imagined all kinds of questions that the student would probably ask before calling.
TO ME, BEING A GARAGE CADET MEANS OVERCOMING MY FEAR AND EMBRACING THE CHALLENGES WITH CONFIDENCE.
Confidence in communication is essential in all aspects of our life, regardless of whether it’s for study, work or for social situations. But it’s especially important in the context of work because I not only represent myself but also the company. Thus, it is essential to possess self-confidence and provide peace of mind for the students when we carry out the application procedures. I learned the importance of possessing a desire for self-improvement during this internship. Shyness may seem like an immovable barrier for me at first, but I tried to push it out of the way a little at a time. Thanks to constant practice in these three months, I was given opportunities to improve on my communication gradually. This experience allowed me to improve in the areas that I excelled at and develop in areas I could perform better. I was grateful to have my colleagues who put me at ease when I felt frustrated at work. I have always been a worrier. I can only imagine how tedious it must’ve been to have someone like me on the team, constantly asking questions regarding the booking process and different landlords. I know I made mistakes in my work. Instead of blaming me for doing things wrong, my colleagues helped me work through it with tremendous patience. They were also generous in providing us with snacks when our stomachs started grumbling in late afternoons. Having helpful and friendly colleagues who helped me adapt to a new and fast-paced working environment was something of a lottery. Thank you so much Garage Society for giving me these months of summer internship experience. I believe that this experience could help transform me into both a better person and an employee in the future.
What is community? For a long time, it's been an overused buzzword to describe valuable groups of people that help businesses grow. In today’s challenging times, many are seeing it and experiencing it in a different way, as humanity reconnects with each other and divides us at the same time.
Companies can improve their business line by not only streamlining management, finding ways to improve productivity and implementing new marketing strategies, but also controlling overhead expenses and improving office layouts to boost work efficiency.
25 May, 2020 - HK
Recently, our schedules have been filled with dozens of interesting webinars and tiring video conferences (or maybe that’s the other way round?). Online events have become the social activity of choice across the world, and whether for business or personal growth one driving factor has been our ever-present need as humans to connect and build community.